Code 1 Creations – Terms & Conditions
The Terms and Conditions contained herein are the exclusive terms and conditions for the sale of products and services from Code 1 Creations (“Company”) to the Customer. The Customer agrees that these terms constitute the final, complete, and exclusive expression of the agreement between the Company and Customer. Hereafter, the “Customer” refers to the individual(s) or entity submitting an order or request for services from the Company.
1. CONTENT
The Customer shall not submit any content (including electronic files, photos, or graphic images) that is unlawful, defamatory, obscene, pornographic, or otherwise objectionable, nor any content that incites criminal activity. The Company reserves the right to refuse any design, including those promoting hate groups, terrorism, foreign political groups, or bullying.
2. COPYRIGHT AND TRADEMARKS
The Customer assumes full responsibility for all trademark or copyright issues relating to submitted designs. The Company does not verify the legal rights of submitted materials. Customers indemnify the Company from any claims related to trademark infringement. Authorization may be requested for certain designs.
3. HOLD HARMLESS
The Customer agrees to hold the Company, its owners, officers, employees, and agents harmless from liability related to content submitted. This includes all damages, legal fees, and expenses arising from the reproduction of submitted content.
4. TURNAROUND TIME
Standard turnaround is 10–15 business days from the date of artwork approval and order confirmation. Production will not begin until artwork is approved and any required deposit is received. Rush services may be available at an additional fee. National holidays and fulfillment services may extend this timeframe.
5. MINIMUMS
- Screen Printing: 12 garments minimum
- Embroidery: 1 garment minimum
- Stickers: 25 pieces minimum
6. PAYMENTS
Private orders require 100% payment prior to production.
6.1 Agencies: NET 15 or NET 30 terms may be approved on a case-by-case basis. Contact [email protected] for agency payment options.
7. ARTWORK & DIGITIZING TERMS
All artwork and embroidery digitizing services are billed at $45.00 per hour, with a 1-hour minimum. This includes:
- Custom artwork creation or recreation
- Conversion of artwork into embroidery-ready digitized files
Customers will be notified if artwork or digitizing requires more than one hour. Any additional time will be itemized and added to the final invoice. All artwork-related fees must be paid in full prior to the release of any artwork or production of the order.
All artwork must be submitted at 300dpi or higher and sized to actual print dimensions. Preferred file types include: EPS, PSD, AI, CDR, and PDF. Artwork submitted in unusable formats may incur additional design charges.
8. SETUP CHARGES
Design setup charges apply for various embellishments. Reorders may receive discounted setup charges. Any change to an existing design will result in a new setup fee.
9. ART APPROVAL
Proofs will be provided for each embellishment method. The Customer is responsible for checking all details, including spelling, color, and placement. The Company is not liable for errors in approved artwork.
10. OUT-OF-STOCK ITEMS
The Company is not responsible for supplier inventory shortages. Alternatives will be offered if an item is backordered or discontinued.
11. MANUFACTURER DEFECTS
The Company is not liable for garment inconsistencies (size, color, or construction). Customers are advised to order extras to accommodate for manufacturer defects.
12. COLOR MATCHING
Pantone matches or non-stock inks incur a $15.00 fee per color. Stock colors are available upon request.
13. LOCATION AND SIZE
If placement or sizing details are not specified, standard industry sizes and locations will be used at the Company’s discretion.
14. OVER/UNDER POLICY
Up to 2% spoilage or 3 pieces (whichever is greater) is considered acceptable. Exact quantities must be requested in advance, and extra garments should be ordered accordingly.
15. DIFFICULT ITEMS OR PLACEMENT
Items or placements deemed “difficult” may require pre-testing and could incur additional production charges.
16. ORDER CHANGES
Changes after artwork approval may incur a $100.00 change fee and could result in a revised production timeline.
17. ALL SALES FINAL
Custom-decorated items are not eligible for refunds, returns, or exchanges.
18. ORDER CANCELLATION
Canceled orders may incur a 20% restocking fee for any materials already procured. Artwork and digitizing charges are non-refundable. No refunds will be issued once production is complete.
19. RETURNS
We do not offer refunds, but will remake any order if the error is determined to be our fault. Issues must be reported within 48 hours of delivery. Replacement shipping is covered via ground method only unless expedited shipping is requested and paid for by the Customer.
20. BANK CHARGES & FEES
Chargebacks and returned checks are not permitted. The Customer agrees to reimburse any penalties or fees in full.
21. CUSTOMER RELATIONS
The Company reserves the right to refuse service to individuals who are abusive, disrespectful, or otherwise uncooperative.
22. SAMPLES
Samples are billed upfront and may be credited to a final order. Returned samples are subject to a 50% restocking fee.
23. SHIPPING
Shipping is billed to the Customer. Tracking numbers will be provided. Final charges may differ from quoted rates due to package dimensions and weight.
24. BLIND SHIPPING
Blind shipments incur a $20 handling fee in addition to shipping costs.
25. SPLIT SHIPMENTS
Split shipments to multiple locations also incur a $20 handling fee per shipment.
26. CUSTOMER-SUPPLIED GOODS
Customer-supplied goods must be new and unused. The Company is not liable for defects or inconsistencies in Customer-provided items. Spoilage policies still apply.
27. CARE & WASHING INSTRUCTIONS
Turn garments inside out, wash in cold water, and air dry. Do not bleach or iron directly over embellishment.
28. PROMOTIONS
Promotions are automatically applied when available and are limited to one per Customer per month unless otherwise stated. Promotions have no cash value.
29. ACKNOWLEDGEMENT
By placing an order or requesting a quote, the Customer acknowledges and agrees to all terms and conditions outlined herein.